Reference

What You Agree To When You Use km771

These terms set out the rules that apply to your account on km771 — how your account is opened, how payments via DANA, OVO, and GoPay are handled, and what happens if a dispute arises.

Account eligibility rulesDANA, OVO, GoPay payment termsDispute and suspension processAccount closure conditionsJurisdiction-dependent access
km771 What You Agree To When You Use km771
HOW WE OPERATE

How km771 Handles Your Account Under These Terms

These terms are not just a legal formality — they shape how every account action is processed. Below are the four areas where our terms have the most direct effect on your experience as an account holder.

Payment Verification

Every withdrawal request is checked against the wallet name on your account. Your DANA, OVO, or GoPay detail must match your registered ID before funds are released.

Account Security

You are responsible for keeping your login credentials private. If you suspect unauthorised access, notify us immediately through live chat so we can freeze the account.

Data Retention

We retain account and transaction records in line with applicable requirements. You may request a summary of the data held on your account by contacting support in writing.

Term Changes and Notice

When we revise these terms, the updated version is posted on this page with a revised date. Continued account use after the notice period counts as your acceptance.

TERMS CONTACT

How to Reach Us About These Terms

If any part of these terms is unclear, or if you believe a term has been applied incorrectly to your account, contact our support team directly. We handle terms-related queries through live chat and email, and we aim to respond with a clear resolution path rather than a form letter. Indonesia account holders in Jakarta and Surabaya reach the same support queue — there is no regional split.

Live Chat Open a live chat session from any page on km771. Use this for urgent account questions, payment holds, or immediate terms clarification.
Email Support Send your terms query by email for a written record. Include your account username and the specific clause you want reviewed.
Account Help Portal Log into your account and open the Help section to submit a terms dispute. Attach any relevant payment or transaction references when submitting.

Common Questions About These Terms

These are the questions we hear most often from account holders about how our terms work in practice — covering eligibility, payment rules, account changes, and how to raise a concern.

These terms apply to anyone who opens or uses an account on km771. Access depends on local law, and the terms are binding from the moment you complete account registration.

A name mismatch between your e-wallet and your registered account will pause the withdrawal until identity is confirmed. Contact support with your ID document to resolve this quickly.

Yes. We may suspend or close an account if we detect a breach of these terms, including fraudulent activity, multiple accounts, or providing false identity details during registration.

We post a notice on this page and may send an alert to your registered contact. The revised date at the top of the terms page tells you when the current version took effect.

Open a ticket through the Account Help Portal or email us with your username and the specific term in question. We will review and respond with a written explanation of our decision.

Yes. Where any clause here conflicts with applicable local law in Indonesia, local law takes precedence. We do not accept accounts from regions where using this platform is prohibited by law.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.