Reference

What KYC Means for Your km771 Account

Before withdrawals can clear to your DANA, OVO, or GoPay wallet, we need to confirm that your account belongs to you.

Identity DocumentProof of WalletSelfie VerificationAccount ActivationWithdrawal Unlock
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km771 What KYC Means for Your km771 Account
km771 What We Ask For and Why

What We Ask For and Why

KYC at km771 covers three things: a government-issued photo ID (national identity card or passport), a screenshot or statement confirming ownership of the e-wallet you registered with — DANA, OVO, or GoPay — and a clear selfie holding that same ID. Each piece serves a specific check. The photo ID confirms your name and date of birth match your account details. The

wallet proof ties your registered payment rail to your identity. The selfie confirms the document is yours and not a copy. Availability of full account features depends on local law and eligible regions.

HOW WE HANDLE DOCUMENTS

Security and Fairness in Our KYC Process

Encrypted Document Storage

Every file you submit is encrypted in transit and at rest. We do not store raw ID scans in unprotected folders, and access is restricted to the verification team only.

Single-Use Submission

Once your KYC is approved, you will not be asked to resubmit the same documents unless there is a specific account-level change, such as switching your registered e-wallet.

Consistent Review Standards

Every submission goes through the same checklist — name match, document validity, wallet ownership. We aim for consistent decisions so no account faces a different standard.

Withdrawal Tied to Verified Wallet

Payouts only clear to the DANA, OVO, or GoPay account confirmed during KYC. This protects your funds by preventing withdrawals to unverified third-party wallets.

KYC HELP CHANNELS

Where to Get Help During Verification

Team online

Document Upload Help

If your file is rejected for size or format, our support team can walk you through the correct resolution and file type before you resubmit. Reach us via live chat on the site.

Wallet Confirmation Issues

If your OVO or GoPay screenshot does not match the name on your account, contact support with both documents open so the agent can check the mismatch quickly and advise next steps.

Verification Status Check

After submitting, you can check your current KYC status inside your account profile. If the status has not updated after the review window, open a chat and quote your submission reference.

Key Verification Terms, Plain and Simple

What does KYC stand for?

KYC stands for Know Your Customer. It is the identity verification process that confirms your account details match your real identity before withdrawals and full account features are unlocked.

What is a proof of wallet document?

A proof of wallet is a screenshot or statement showing your name and account number inside DANA, OVO, or GoPay — confirming that the e-wallet linked to your account actually belongs to you.

What counts as a government-issued photo ID?

A government-issued photo ID is an official document — such as a national identity card or passport — that carries your full name, date of birth, photo, and a government authority's seal or signature.

What is a liveness check or selfie verification?

A liveness check asks you to submit a photo of yourself holding your identity document. It confirms the person opening the account is the same individual named in the submitted ID.

What does 'pending verification' mean on my account?

Pending verification means your documents have been received and are in the review queue. Full withdrawal access remains on hold until the review is complete and your account status updates.

What is a name mismatch rejection?

A name mismatch rejection occurs when the name on your submitted ID differs from the name you entered during account registration. You will need to correct the account name or resubmit matching documents.

Common Questions About Submitting Your Documents

KYC is required before your first withdrawal can be processed. You can start playing after registering, but completing document verification early means there is no delay when you request a payout to DANA, OVO, or GoPay. We recommend doing it right after your account is created.

We accept JPG, PNG, and PDF files. Each file should be under 5 MB and must be clear enough to read the name, date of birth, and document number without zooming in. Blurred or cropped images will be returned for resubmission.

Withdrawals are processed only to the e-wallet confirmed during KYC. If you want to switch from OVO to GoPay, for example, you will need to contact support and go through a wallet change process, which may require additional verification.

Review times vary. Once your documents are in the queue, our team works through submissions in order. If your status has not changed after the expected window, use the live chat and quote your submission reference so the team can check where your file sits.

An expired ID will not pass the validity check. Submit a current, in-date document. If your national identity card has recently expired and your renewal is in progress, contact support — the team can advise on interim options while you wait for the new card.

Yes, the document requirements are the same across Indonesia. Whether your registered DANA or GoPay account is linked to a Jakarta or Surabaya address, the same three-step submission — photo ID, wallet proof, selfie — applies. Availability depends on local law and eligible regions.
Reference

KYC Document Guide

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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