Reference

Everything You've Been Meaning to Ask Us

Got a question about your account, a deposit that hasn't cleared, or how to switch between the live tables and slots? We've put the answers here so you don't have to wait.

Account & LoginDANA · OVO · GoPayWithdrawals ExplainedLive Casino AccessMobile & Desktop
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km771 Everything You've Been Meaning to Ask Us
WHY THESE ANSWERS HOLD

How We Keep This FAQ Accurate

FAQ pages go stale fast. Here's what makes ours worth reading rather than guessing from.

Written by the team that runs the lobby

Every answer here comes from the same people who manage account flows, payment rails, and lobby settings — not a third-party content agency.

Reflects actual support tickets

We update this FAQ based on real questions from the support queue, so the topics covered are the ones you're most likely to run into.

Accurate for DANA, OVO, GoPay flows

Payment answers describe how our actual deposit and withdrawal process works with each local e-wallet — not a generic description lifted from another site.

Reviewed when the platform changes

When we update lobby features, payment options, or account settings, this page gets checked and corrected before we publish the change.

REACH US DIRECTLY

When the FAQ Doesn't Have Your Answer

Some account situations need a real person. Here's how to reach our support team when the FAQ isn't enough — choose the channel that works for you.

Live Chat Open the chat widget from any page in the lobby. Our support team handles account questions, deposit issues, and wallet verification queries through this channel.
Email Support Send a detailed message if your question involves a transaction record or account history. Include your registered email so we can pull up your account quickly.
Help Centre Browse the categorised help articles for step-by-step answers on GoPay linking, OVO transfer confirmation, withdrawal status, and login recovery paths.
km771 What This FAQ Section Covers

What This FAQ Section Covers

We built this page around the real questions that come through our support channels every week — not a generic list copied from another site. Each answer reflects how km771 actually works: how deposits move through DANA, OVO, or GoPay; what happens after you request a withdrawal; how to recover account access; and how the lobby is organised across mobile and desktop.

If you're in Jakarta or Surabaya and something in your account isn't behaving the way you expect, there's a good chance the answer is already here. Where a question sits outside what an FAQ can fully resolve — like account-specific payment discrepancies — we point you straight to our live support channel. Availability of features and services depends on local law and

the eligible regions we operate in. Use the section below to jump to whatever's most relevant to you right now.

  • DANA
  • OVO
  • GoPay

What the Lobby Covers at a Glance

Local e-wallets accepted: DANA, OVO, GoPay
Game categories: slots, live casino, sportsbook, crash games
Accessible from mobile browser and desktop
Account and transaction data encrypted end-to-end

Questions We Hear Every Week

These are the questions our support team fields most often. Read through before you open a chat — there's a good chance your answer is already here.

Go to the deposit section in your account, select your e-wallet, and follow the transfer prompt. Open your DANA, OVO, or GoPay app, send to the displayed account number, then confirm with your PIN. Your balance updates once the transfer clears.

Check that the transfer was sent to the correct account number shown at the time of deposit. If the transfer shows as complete in your e-wallet app but your lobby balance hasn't updated, contact live chat with your transaction reference number.

Withdrawal timing depends on our verification step and your e-wallet's processing window. We do not publish a fixed time because it varies. Once approved on our side, GoPay, OVO, and DANA typically reflect the amount within the same session.

Use the 'Forgot Password' link on the login page. You'll receive a one-time code to your registered email or phone number. Enter the OTP, reset your password, and you're back in. If OTP delivery fails, contact support with your registered email.

Yes. The lobby navigation lets you move between live tables, slot rooms, crash games like Aviator, and the sportsbook without logging out. Your account balance carries across all categories in the same session.

km771 runs on mobile browsers without a separate download required. The slot rooms and live casino both load on Android and iOS. For live table sessions with more screen space, desktop works well, but mobile handles everything the lobby offers.

Feature and service availability depends on local law and the eligible regions we operate in. Access to specific game categories and payment options is subject to local legal conditions. Check your account dashboard for what's currently active in your region.
Reference

FAQ

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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